Niluka Fernando  CCIE  # 41613

 

PROFESSIONAL QUALIFICATIONS

 

VOICE

·         CCIE # 41613 (Voice)

·         CCVP (CCNP Voice) – Cisco Certified Voice Professional

·         CQS-CIPCES – Cisco Certified Voice over IP Systems Engineer

·         CQS-CUDS – Cisco Certified Voice over IP Operations Specialist

·         CQS-CUSS – Cisco Certified Unity Support Specialist

·         CQS-IPCCX - Cisco Certified IP Contact Center Express Specialist

·         CQS-IPTD – Cisco Certified IP Telephony Design Specialist

·         IDCE - Interaction Dialer Certified Engineer

·         dCAP - Digium Certified Asterisk Professional

DATA

·         CCNA – Cisco Certified Network Associate

·         CCDA – Cisco Certified Design Associate

·         AGANAT - ATM Network Analysis and Troubleshooting

WIRELESS

·         CQS-WLSS – Cisco Wireless Field Engineer, 802.11b compliant access points

·         Certified Advance Microwave systems configuration and management Specialist

SECURITY

·         COMPT-S – CompTIA Security+

·         COMPT-N – CompTIA Network+

OTHER

·         B.S Computer Science and Mathematics from University of Colombo – December 1994

·         MS Systems Engineering George Washington School of Engineering and Applied Sciences, Leesburg, VA

·         MCTS: SQL Server 2008, Implementation and Maintenance

·         MCSE NT 4.0 – Microsoft Certified Systems Engineer

·         Department of Justice (DOD Security Clearance) – 2002

·         SCSI - Sun Certified Systems Installer SCSI

·         IPCAAM - IP Communications Advanced Account Manager

 

 

SKILLS 

 

·         Participate in pre-sales engagement to provide technical credibility of core technology competency in Unified IP Communications Space.

·         IP Telephony – Cisco Call Manager 3.x – 4.x, CUCM 5.x – 8.5, UCS designs, non-UCS platforms as well UCS platforms. Cisco Unity 4.x – 7.x, Unity Connection 7 - 8.5, CME, Cisco Meeting Place, Voice Gateway Routers(2800, 3800, 2900), SIP, RTP, Skinny, MGCP, H.323, QoS, SRTS, IP-IP Gateway (SBC), PRIs, QSIG, WS-X6608 T1 Blades, Cisco ATA 186, VG224, Cisco IP Phones – 794x, 796x, 792x, 791x, 793x, 797X, Cisco Unified Presence. Multi-cluster call routing via CUSP.

·         VMware Server, VMware Workstation 8.0, Esxi 4, 5

·         IP Telephony – Cisco Emergency Responder (E-911)

·         IP Telephony – FXO, FXS, DIDs, Enterprise Dial Plan for Centralized & Distributed Cluster, BAT, TAPS

·         Contact Center – IPCC/UCC Express, CRS Scripting, Cisco IP IVR, ICM Scripting, CVP Scripting, CVP Standalone Deployment, UCCE/ICM w/CVP, Cisco IP Contact Center Enterprise application module installation and Deployment of Rogger, Progger, Administration Workstation (AW), Historical Data Server (HDS), Peripheral Gateway (PGs), Webview

·         Full Cisco Unified Communications Product Solution Design and Implementation Life-circle for Campus Area, WAN Area; Remote Site Telephony; DID migration strategy; CallManager Cluster strategy; Intercluster/Gatekeeper Controlled Trunking; complex Visio Dial-plan; inbound & outbound translation patterns strategy; Gateway redundancy and selection strategy for SIP, MGCP, and H.323 endpoints; Cisco Unity messaging strategy for voicemail only (VM), unified messaging (UM)/with Microsoft Exchange and Lotus Notes, message store and corporate directory integration, Unity Class of Service, PIMG integration with Unity, Unity Failover and Digital Networking; Planning and Implementation Strategy for Cisco ER; Contact Center Express, strategy for CTI integration, Call Flow, Scripting, Queuing, ACD; ICM/IPCC deployment strategy for Rogger, Progger, PGs, HDS, AW

·         Cisco Routers Series 700-7500, Cisco Switches Series 2600-6500, Spanning-tree, 802.1Q Trunking, Cisco IOS and CATOS Image Upgrades, SUP Engine32/720

·         Router Protocol – EIGRP, IGRP, BGP, IBGP, EBGP, RIP, OSPF, TCP/IP

·         WAN Technologies – Frame-Relay, MPLS, DS3, T1, T3, PPP, ATM OC3 & OC12, ISDN, xDSL

·         Protocol Analyzer – Wireshark, Network General Sniffer, Ethereal

·         Remote Access – Cisco VPN, Citrix Metaframe

·         Network Management – SNMP, What’s Up Gold, Cisco Works

·         Microsoft Active Directory 2003 Design, Implementation, Cluster Server, SQL2000/2005, WINS, DNS, DHCP, Microsoft OS 2000/2003, Exchange2000/2003/2007

·         IP Telephony other  – Asterisk v.1.4.44, OpenSuSE v.12.1, ViciDial SVN Trunk v.2.6-375a in a cluster of 8 servers with aggressive predictive dialing

·         Develop Statement of Work (SOW), Bid & Proposal, Bill Of Material (BoM), ROI Business Case Study, RFP, RFI, Project Management Work Breakdown Structure, and Converged Network Proof of Concepts.

·         Perform Visio Design, Project Documentation and Deliverables.

·         Network Management Design Principles, IT Governance, Network Resiliency, Engagement Management.

·         Vendor Relationship and Management.

·         Emerging Technologies

·         Security – Access Control Server, Cisco PIX Firewall, Cisco ASA, Check Point , DMZ, Intrusion Detection and Prevention, PEAP, LEAP, 802.1x, WPA

 

 

PROFESSIONAL EXPERIENCES:

 

NetSec Technologies, Inc. Sept 2006 – Present

Working in Professional Services – as a Solution Architect specialized in IP Telephony / Network Architecture and involved in various project in Cisco IP Telephony, Network Integration / Data Center Design in North America, Asia Pacific and Europe regions

 

State Farm Insurance                                                                                                                                             Bloomington, IL

Enterprise UC Architect

·         Responsible for the designing of Cisco Unified Communications Infrastructure Technologies including Cisco Unified Communications Manager 8.5, Unity Connections 8.5, Unity Voicemail, ISR Voice Gateway PRI circuit sizing and capacity planning, VXML Gateways, Cisco Unified Contact Center Enterprise, Contact Center Express, Cisco CVP 8.0, and CUSP. UCCE 8.5 with multi-cluster environment.

o        39 CUCM 8.5 clusters and 12 Mega clusters

o        Agency Core deployment – 15,982 total cutover sites

o        Operations Core deployment – 12,000 total cutover sites

o        Total end points 400,000

·         Design, assist deployment team and support various components for UC/UCCE infrastructure which consists of multiple instances.

·         Design NxT outbound dialer integration to UC/SBC

·         Design of Cisco Voice gateways/CUSP where multi-cluster call routing between clusters. Design of other Unified communication services over IP.

·         Subject matter expert to provide technical architecture and support guidance transitioning from legacy Avaya PBX to Cisco Unified Communications Solutions where requirement telephony and

·         Work as a SME thought process based on Cisco SRND to improve converged communication services.  Responsible for articulating root cost analysis and developing solution strategies.

·         Design Cisco 3945 ISR SIP voice gateway routers configured for dialer integration

·         Attend design discussions to replace CUSP with ACME Pack SBC (Session Border Controller)

 

Phillip Morris USA, NCR/IBM/ATT                                                                                                               Richmond,   VA

IP Contact Center Enterprise Subject Matter Expert

·         Project SME engaged in a data center move which consist of VoIP servers, voice gateways (mix of MGCP/H323/SIP) and IPCC enterprise cluster-move to a data center. In depth analysis, planning and implementation and design work.

·         ICM 6.0, IVR 3.5, CCM 4.13, Unity 4.0, SpanLink CC/reporting and Witness/Verint recorders. In depth knowledge in each area of technology to identify risk and mitigation during the move. Plan and design Contact Center voice recording throughout WAN cloud using RSPAN.

·         Script and rollout an additional call center to support a new tobacco product (Nu Mark) introduced in 2012

·         Design and configure QoS for voice, applications, hand-off to WAN carrier, including lab testing with bandwidth simulators

·         Network Planning/Design and implementation of large MPLS based core network spans in multiple locations in Richmond

·         Scheduled a customer site visits to each site and work closely with customer’s IT staff and discuss the migration plan which includes Pre-cutover, site migration and Post-cutover support

·         Developed site technical documentations for each technology, which includes the migration and Upgrade procedures, Visio network drawings for their current and future enterprise network and customer acceptance testing documents

·         Provided consultancy and assistance to the client for any network changes required before the actual cutover to make sure the cutover is smooth.

 

Ironbow Technologies,                                                                                                                                        Chantily, VA

Enterprise Architect

Black Entertainment Television (BET) NY

·         Responsible for designing and implementing modular Multi-layer network infrastructure design that encompassed access, distribution, core, and service layers based on vendor product best practices. Installed and configure redundant Cisco Datacenter Catalyst 6500s and 4500s that adhered to design principles to reduce failure domain, broadcast domain, and spanning-tree domain

·         Create voice, data, configuration templates

Booze Allen

·         Lead consultant planning, designing and implementation of data, security and wireless network for Federal Aviation Administration. Implement standards and procedures for cabling, network change control and server migration.

·         Implementing routing protocols to include BGP, EIGRP, OSPF and static

·         Monitoring of DMZ and internal enterprise networks and performance tuning and network monitoring with Solarwinds, analyze network traffic and troubleshoot IP routing issues

·         Worked closely with customer and other application teams for Video Conferencing, Security Access, etc. before and after the cut-over to test all applications are also migrated successfully to new network connection

Dickstein Shapiro LLP

·         Lead consultant designing and implementation of 5 large VoIP sites throughout US

·         Provided consultancy and assistance to the client for any network changes required before the actual cutover to make sure the migration is smooth.

·         Provided technical design and Unified Communications implementation strategy

·         Responsible for global system configuration, consultancy, call routing configuration, call admission control, media resources, extension mobility, single number reach, Cluster LDAP integration, CUCM paging, PCA, AA and Voicemail.

 

Verizon Federal                                                                                                                                        Washington, DC

Enterprise Architect

·         Verizon project with US Access Board to implement national VoIP architecture. Served as the lead architect designing and deployment of US Access Board UCCX with Call Manager Express/Unity Express.

·         Provide administrative and user training for CallManager Express 8, Unity Connection 8, UCCX 8 –Supervisor/Agent

·         Implemented various VoIP Clients like SIP based PC Clients, Web Clients and SIP IP Phones to users with special requirement

·         Implementation and maintenance of Voice-mail, AdHoc Conferencing and Music-on-hold Servers (IBM Blade Center)

·         Configured BGP peering with Verizon to established redundant routes for internet access.

 

US Food and Drug Administration                                                                                                          Silver Spring, MD

Enterprise Architect

·         FDA OCI  San Clemente, CA cluster planning, dialplan design and implementation in 4 regional sites. Cisco Unified Communication Manager 6.1.4-2000, Unity 7.0(2), Paging-IPCelerate and CRS 5.0(2).

·         Served as the lead architect designing and deployment of FDA ORA Irvine and Atlanta cluster implementation. Deployed a hybrid UCCX/CUCM 7.1.5.1000, Unity Connection 7.1.5ES7, UCCX 7.1 and IPCelerate for paging

·         Performed Enterprise Network readiness assessment for Cisco VoIP Solution in preparation for converged Network Solution, develop capacity planning that encompass LAN, WAN, and PSTN for large enterprise clusters

·         Configure QoS for Voice, Video and data including bandwidth planning

·         Responsible for technology / product evaluation and vendor relations

 

M&T Bank                                                                                                                                                     Baltimore, MD

Enterprise Architect

·         Provident Bank conversion to M&T. Unified Communication Manager 6.1.3. Unity Connection 7.1. Converted 168 SRST – H323 GWs sites within 3months. Work with on-site technicians supporting pre and post cutover tasks.

·         Write technical document and perform vendor analysis for Cisco VoIP systems, including technical, business and pricing pros / cons

·         Create Cisco phone rollout / migration plan including Bulk Administration Tool process

·         Designing and configuring SIP Trunking throughout the enterprise network

 

Hillsborough Kids                                                                                                                                            Tampa, FL

Enterprise Architect

·         Lead architect and the design engineer to the CCM migration project from CCM 4.2 to Unified Communication Manager 7.0(2a). Upgrade Unity Express from 2 to 4.1. Upgrade IP Contact Center Express to IPCCX 7.0(1). Pre and post cutover support. Complete migration from the start to finish was completed from three weeks.

·         Developed as-built and varies technical documentation for client, which includes the migration and Upgrade procedures, Visio network drawings for their current and future enterprise network.

Lexmark International                                                                                                                               Lexington, KY

Enterprise Architect

·         Lead VoIP architect supporting Call Manager Upgrade from of Unified Communication Manager 6.1.1 to 7.0. Designed and architected the dial-plan for the new deployment. Developed plan and bill of materials (BOM) to consolidate the Avaya PBX and Cisco CUCM 6.1 onto a single platform (CUCM 7.1). This project encompasses North America, South America and Europe regional Lexmark global officers and affects over 17,000 end users.

 

Department of Commerce (DOC OCS)                                                                                                    Springfield, VA

Enterprise Architect

·         Responsible for delivery strategy in a converged network for Core Cisco Unified Communications Software Solutions, LAN switching hardware, and WAN gateways.

·         Performed hardware setup, application installation, and upgrades for Unified Communications Manager, Unity Voicemail, CER, Cisco Contact Center Software Solution, Cisco IP Phones (All Models), and SRST router series such as ISR 28.xx, 37xx, 38xx.

·         Network Planning/Design and implementation of DOC IP telephony network spans in multiple network regions.

 

Lockheed Martin Government Solutions                                                                                               Arlington, VA

Enterprise Architect

·         Maintenance support of Cisco Unified Communication Manager 6.1, Unity 5.x and IPCCx. Use RTM to monitor the VoIP health.

 

The College Board                                                                                                                                            Reston, VA

Enterprise Architect

·         Migrated Call Manager 3.3 to Unified Call Manager 6.1.1.1000. Designed and architected a new dial-plan to migrate the HQ and 14 other regional offices throughout US and Puerto Rico from 4-digit to 10-digits. Upgraded Unity software and hardware platform from 4.0(3) to 5.0(2) with failover configuration.

·         Designed and built new IPCCx w/failover to support existing call centers which are either outsourced or under Unity.

·         Worked closely with Project Managers to ensure proper project planning, scope, and delivery success

 

The American Red Cross                                                                                                                        Falls Church, VA

Enterprise Architect

·         Architected and completed Cisco VoIP infrastructure for the American Red Cross, Southeastern Division. Deployed the Cisco Call Manager 4.1.3, Unity 4.2, CER 2.0, Mobility Manager 1.2(4), Higherground call detail and recording system, voice gateways (including VG224) and core switches in the region.

·         IPCCx 4.x failover deployment for three agent applications. Design, script, implementation and cutover support for all 3 contact centers.

·         Installed and configured remote SRST sites with up to 400 users per site. Configured POTs ports (FXO/FXS), dial-peer setting for both VoIP and POTs, hunt groups, call signaling, DSPFarm to support conferencing and transcoding, PRI connectivity, Analog connectivity, QOS between Frame Relay and Point to Point, Verify and troubleshoot configurations, alternate call routing based on resource availability or cost, malicious call trace, IP communicator, configure BAT and TAPS to bulk add/manage phones/users, DHCP, TFTP and NTP.

·         Built a complete IP Contact Center solution for two call centers in the Southeastern Division using Cisco IPCC Express 4.0(4) solution.

·         IPCCe support for Red Cross Chapter sites.

 

US GSA Office of CIO – Comtech LLC, January 2002 – September 2006                                     Washington, DC

Sr. Network Engineer

·         Daily operations of Cisco Media Gateway, Unity 4.2, Call Manager Express, and Call Manager (4.1.3). Call Manager Administrations and debug tools (platform and Database). Analyze management reports and logs to correct call related issues. Responsible for design validation of the company’s VoIP session controllers. Configure VoIP network protocols (MGCP, H323 and SIP) and bug-tracking tools.

·         Configure POTs ports (FXO/FXS), E&M, default dial-peers, dial-peer setting for both VoIP and POTs, hunt groups, call signaling, DSPFarm to support conferencing, PRI connectivity, Analog connectivity,  Verify and troubleshoot configurations, IP circuit emulation feature, alternate call routing based on resource availability or cost, malicious call trace, IP soft phone/IP communicator, configure BAT and TAPS to bulk add/manage phones/users, DHCP, TFTP and NTP  and gateway/gatekeeper.

·         Troubleshoot common call setup problems with voice calls complex CallManager problems using system trace files, resolve Cisco CallManager dial-plan issues including CSS, Partitions, and translation patterns, troubleshoot problems related to CTI, resolve problems with media resources including MOH and conferencing, Troubleshoot and resolve MWI problems, Troubleshoot and resolve Voice Mail port problems. Perform a baseline analysis and document existing infrastructure using Cisco recommended methodologies. Create a troubleshooting strategy that follows Cisco recommended methodologies. Configure and monitor single rate and dual rate CB-Policing, correctly match the QoS actions to mechanisms for implementing QoS and identify where in a network the different QoS mechanisms are commonly used Unified Messaging on platform. Use NetIQ to manage and troubleshoot the enterprise VoIP network.

·         Design a Unity call processing system that could include directory handlers and call routing rules that meet the company’s needs. Design a Unity Bridge Voicemail Interoperable solution with backend to Exchange 2000 environment.

·         Member of the four engineers who evaluated three vendors (Cisco, Avaya and Nortel) per request from Office of CIO in GSA for GSA’s Nationwide VoIP solution. At the end of the evaluation Cisco has been selected as nationwide platform for VoIP in GSA. Currently completed the hierarchical design of the voice over IP network for GSA.

Senior Engineer, GSA PBS/NTA

·         Re-engineer, upgrade, optimize and install circuits in regions all across the country using a combination of T-1, Fractional T-1, T-3, Frame Relay, and ATM to create the type of hybrid model network that could serve almost any client requirements. Traveled to a majority of the PBS regions and field offices, sometimes at a moment's notice to coordinate the installation with Sprint, local telephone companies and regional contacts. Deployed a Cisco VoIP test pilot in GSA CO G34.

·         Configure and support the nationwide Cisco backbone (6000 series catalysts, 2900s).

 

Hughes Network Systems, January 2001 – January 2002                                                            Germantown, MD

Principle Engineer

·         Worked with far-east major telecom giants (TLS, Telegent) in improving their telecommunication backbone.  Provide deep technical support, leadership, and training for customers, HNS subcontractors, and HNS junior field engineering personnel on the system and networking operation of Point to Point and Point to Multi-point microwave at 3.5GHz, 10.5GHz, 24GHz, 26 GHz, and 38GHz.

·         Networking with ATM, Frame Relay, CES, LAN/WAN, antennas, microwave transceivers and associated baseband equipment. Building backhaul networks which need extensive knowledge in configuring and troubleshooting high level switches and routers (Marconi TNX1100, Nortel Passport, Cisco routers/switches); building, managing and monitoring the Element Management Systems on Sun Solaris 2.5 platforms.  Working experience of Telecommunication test equipment: TTC 224(T1), 310(T1), 6000A(E1); Aurora; Sun Rise T/E10,20; CCT 750E

·         Lead the far-east international markets (Hong Kong, Taiwan, Japan, China, India, Malaysia) in planning, implementing and completion of the AiReach 9000 products which include on-site survey, link/budget calculation, project costing, design and setup of radios, antenna, cable plans, power supply and grounding system, powering and commissioning and Acceptance Test Procedure.

 

Comtech, LLC, January 2000 – January 2001                                                                                Herndon, VA

Network Security Engineer

·         Maintenance and installation of Checkpoint Firewall-1 products

·         Installation and administration of Network Flight Recorder (NFR) and other IDS products

·         Analyzing network traffic, identify errors and improve network performance at all OSI levels

·         Managing and monitoring GSA router access lists in regular basis and make necessary precautions.  Remote Access Service (RAS) Engineer- Provide CO Remote access services for 15 regions throughout the nation and overseas.  Configure Cisco 800 and 700 Series for the remote access and IP routing. Installation and configuration of Citrix Metaframe 1.8, CiscoSecure on NT terminal servers for remote accessibility.  Installing and configuring the VPN, CheckPoint 4.1 (SecureRemote and SecureClient), LDAP.  Work with ADSL, ISDN, modems and T1 interfaces.  Third level Central Network support for all 15 regions and sub continents; Manage the network connectivity and network nodes using HP Open View

 

Comsearch Communications, July 1999 - January 2000                                                                      Reston, VA

RF Engineer (Microwave and Satellite)

·         Interference calculations between RX and TX; RF propagation and path reliability; frequency coordination according to the FCC rules and regulations.  Wireless Network design and planning; performed designs of grounding system on antenna mast, equipment rack, and cable runs.  Research and calculate the best possible transmission lines, radio equipment, microwave antennas and transmit power for a given network by terr analysis.  Trained and certified in Advance Microwave systems configuration and management

 

Aspen Systems Corp, Department of Justice (Civil), July 1997 – July 1999                   Washington, DC

Systems/Network Engineer

·         Maintaining and supporting DOJ litigation support databases, IIS and Aspen image servers.

·         Creating and Pointing database tables, support SQL database server for system admin.  NT Scripting and Automation, TCP/IP, IPX and SMTP route planning and installations.  Technical support for Legal Software Packages including Summation and AspenView. Backing up databases using BackupExec and every onsite system in regular bases.  Configuration and maintenance of at least 550 systems including 150 on site users.  Managing Exchange Server 5.5 which includes installation, configuration and troubleshooting MS Exchange server 5.5 and ArcServer 6.5. Create and edit Firewall policies using CheckPoint FireWall-1 Policy Editor 4.1 pushing policies to Nokia IP650, IP440 and IP330 servers.  Setup cluster firewall pairs providing 24/7 up time.  Setup site-to-site VPN connections.  Maintains Indus River and Nortel Contivity client to site VPN tunnel servers.  Support and maintain 3Com Total Control Enterprise Network Hubs that provide end users with dial up Remote Access Services. Support AS5300 Cisco routers for remote access.

 

Trade & Tech International, Inc., July 1995 – July 1997                                                                Alexandria, VA

Network Engineer

·         Deploy, monitor and troubleshoot DHCP, WINS and DNS servers. Configure DNS and SMTP on both NT & UNIX platforms. LAN Design & Implementations (Cisco routers and switches), RAS configuration for ISDN.  MS Exchange server and Internet Information Server support and troubleshooting. Use Lucent QIP management interface for DNS and DHCP services, which are configured to perform Many-to-one DHCP Failover servers, Server Failover for redundancy and high-availability, Cross platform support, Interoperable in mixed UNIX and NT deployments.

Resume of Niluka Fernando – CCIE # 41613, Virginia 20158,   Phone: 571.332.2799,    Email: nfernando94@live.com